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The Principal Data Privacy Specialist, Fulfilment, is a senior operational role within ZoomInfo’s Office of the Data Protection Officer. Reporting to the Senior Team Lead, Data Privacy Fulfilment, the role supports the effective day-to-day delivery of the Fulfilment team’s work, with primary responsibility for complex data subject rights requests, privacy-related queries, and related operational processes across applicable US, European, and other privacy regimes.
As a senior member of the team, the Principal Data Privacy Specialist provides subject-matter expertise, quality oversight, and practical support to colleagues. The role acts as a delegated point of leadership when the Senior Team Lead is unavailable, helping maintain continuity in prioritisation, escalation handling, workload coordination, and service delivery.
This is a privacy fulfilment and operations role. It supports execution of established privacy processes and does not own the wider privacy compliance programme or broader privacy strategy.
What You'll Do:
Privacy Operations & Program Support
- Manage and oversee the end-to-end handling of data subject rights requests, including access, deletion, correction, restriction, objection, opt-out, and related complaints, ensuring timely, accurate, and compliant responses.
- Apply working knowledge of applicable privacy requirements, including the GDPR, CCPA/CPRA, other relevant US state privacy laws, data broker laws, and other applicable data protection requirements.
- Oversee the operational management of the data privacy mailbox, including triage and prioritisation of queries, coordination of responses, and maintenance of clear records.
- Demonstrated project-management experience delivering privacy fulfilment initiatives from scoping through implementation, including workflow automation, process improvement, operational policy or procedure rollout, and cross-functional change management.
Team Mentorship & Coaching
- Support the Senior Team Lead in the day-to-day coordination of the fulfilment team, including workload prioritisation, escalation management, quality assurance, and process consistency.
- Provide guidance, coaching, and practical support to other members of the fulfilment team, helping promote consistent, high-quality handling of requests.
Incident Response & Regulatory Compliance
- Support the handling of data incident notifications received through privacy fulfilment channels, including initial triage, coordination with relevant teams, and support for root-cause analysis and remediation activities.
- Analyse privacy-related fulfilment queries, assess relevant facts and risk, prepare recommended responses, and escalate complex, sensitive, or higher-risk matters to the Manager, Privacy Fulfilment or other appropriate stakeholders.
- Maintain accurate request records, operational metrics, and supporting documentation to support reporting, audit readiness, and continuous improvement.
Cross Functional Partnerships
- Identify recurring issues, process gaps, and trends in fulfilment activity, including emerging requirements under US privacy and data broker laws, and recommend practical operational improvements.
- Work closely with Legal, Security, Product, Customer Support, and Operations teams to obtain information and coordinate fulfilment activities.
What You Bring:
- 3–5+ years’ experience in data privacy compliance, data protection, regulatory fulfilment, risk, or a related operational environment.
- Demonstrated experience managing consumer or data subject rights requests under US privacy laws, including the CCPA/CPRA and other applicable state privacy and data broker requirements.
- Strong working knowledge of European data protection law and practice, including the GDPR and associated guidance, as well as familiarity with other relevant global privacy requirements.
- Relevant third-level qualification and a recognised data protection or privacy certification, or progress toward one.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Professional privacy certification such as CIPP/E, CIPM, CIPT, AIGP, or equivalent is advantageous.
- Demonstrated ability to assess and resolve privacy-requests in a pragmatic, business-focused way, escalating appropriately where legal, regulatory, or reputational risk is elevated.
- Experience providing senior-level support, informal leadership, coaching, or quality oversight within an operational team.
- Strong analytical and problem-solving skills, with a structured and detail-oriented approach.
- Excellent written and verbal communication skills, with the ability to build effective working relationships across the business.
- Ability to work independently, make sound operational judgments, and contribute positively within a collaborative team environment.
- High levels of professionalism, discretion, and integrity when handling sensitive information.
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About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
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