Forward Deployed Engineer

At Vendasta, we're leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them. We're proud to share that Vendasta has officially been named one of Canada's Most Admired Corporate Cultures for 2025!

About the Job

The Forward Deployed Engineer (FDE) acts as a technical ambassador and hands-on AI architect embedded directly in high-stakes enterprise customer implementations. 

Your Impact 

As a Senior Forward Deployed Engineer, you will work directly with Sales, Customer Operations, Product R&D, and enterprise clients to:

• Design, construct, and fine-tune retrieval-augmented generation systems, vector database setups, and API connections between multiple systems.
• Write high-quality custom integration code, data connectors, and fast workaround scripts to keep major client rollouts moving on schedule.
• Collaborate with the central Product R&D team to transform your custom field fixes and integration patterns into standard product features—preventing hidden backlogs and technical debt.
• Track custom modification, architectural design, and software layer in Jira to ensure full visibility and accountability.
• Ensure every implementation meets high standards for security, scalability, system monitoring (observability), and reliability under heavy usage.
• Independently diagnose and fix complex production bugs, API failures, AI model execution errors, and data pipeline drops in active enterprise environments.
• Bring real-world client usage patterns and urgency to product roadmap discussions, R&D sprint planning, and feature prioritization.
• Conduct architecture reviews, run pair-programming sessions, and document reusable deployment guides and integration playbooks for the internal team.

What You Bring to the Table

• 5–8 years of experience in software engineering, solutions architecture, or forward deployed engineering (ideally within a SaaS or tech company).
• A Bachelor’s degree, preferably in Computer Science, Software Engineering, Data Science, or a related technical field.
• Advanced full-stack development skills, strong system design capabilities, API architecture expertise, and clear written and spoken communication.
• Practical experience with Vector Databases, LLM frameworks, RAG architectures, cloud infrastructure, and automated CI/CD deployment pipelines.

About Vendasta

We help businesses get more customers. And keep them. We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn’t just a buzzword, it’s the core of everything we do

Perks

Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions.

Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise. 

Master your craft. Solve the impossible. Build the future of SaaS with us.