Vault Fulfillment Supervisor

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together.

Responsibilities:
Demonstrate the values of integrity, safety, quality, service, and innovation. Provide accountability for Safety, Quality, Delivery, Cost, and Teamwork for the employees and processes, reporting on KPI’s daily, monthly, and quarterly. Design, create, implement, and improve process procedures in the department. Provide leadership and guidance to Leads to ensure daily/weekly operations, productivity, and quality goals are met. Assist Manager with coaching and counseling, or other documentation to maintain consistency and accountability. Ensure adherence to policies and SOPs set forth by upper management, state, and company requirements. Provide direction to Technicians and Drivers on daily/weekly delivery schedules and changes. Perform counts and quality checks to ensure all inventory is accounted for and reported according to company policy. Investigate and correct discrepancies in reported quantities and locations of all inventory. Assess inventory output on a daily, weekly, and monthly basis to identify trends in productivity. File claims when defective products are discovered. Check date-sensitive products for expiration and facilitate removal or transfer of product as needed. Pick and pack orders for shipments, verifying correct quantities per order. Create and maintain delivery schedule and coordinate with locations. Coordinate with other departments and maintain accurate inventory. Work in a team setting. Fill out compliance forms on a regular basis. Communicate with internal and third-party customers to give order updates, delivery communications, and assist in customer issues. Maintain and build Standard Operating Procedures. Provide mentorship for the Leads, developing them professionally. Assist in the training of new Leads and Technicians. Maintain a clean and organized work environment. Review and maintain processing supplies; submit orders to the Vault Manager for replacements. Perform other duties as assigned by Vault Manager or other upper management.

Qualifications and Education Requirements:
Required 2-4 years of experience in cannabis in same or similar role. High School Diploma or equivalent High attention to detail while multi-tasking Ability to maintain accurate data and logs Good Communication Skills Ability to follow direction Computer Skills Must be self-motivated and willing to learn Must be able to maintain a positive attitude Must be able to pass a background check Must be 21 years of age or older Must be able to lift 50lbs

Perks Rolled Just for You (for Benefits-Eligible Roles)

- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
- Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
- Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
- Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
- Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
- 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
- Pet Insurance – Affordable coverage options to keep your pets healthy.
- Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
- Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
- Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

Environmental Factors:
This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments.  Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

Physical Requirements:
- Able to push, pull, lift, or move a minimum of 50lbs
- Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time
- Capable of using hands and fingers to touch, handle, feel and pick
- Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines
- Utilize chemicals (such as bleach) to clean and maintain facility/equipment
- Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection

*** Background Check Requirement ***
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement
At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.
TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies
TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.