Forward Deployed Engineer III

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

Location: Remote in India

Role Description: 

ShipBob is a global logistics technology company powering e-commerce fulfillment for thousands of brands. Our People team manages the workforce infrastructure that keeps ShipBob running, and we’re ready to fundamentally change how that infrastructure works. 

We’re hiring a Forward Deployed Engineer III (AI) embedded directly within the People team. This is not a traditional engineering role. It is a role for someone who knows enterprise HR systems from the inside, has built AI-assisted automations that run in production, and has the process instincts and data governance discipline to transform how an HR function operates, responsibly. This role reports to the Senior Director, Total Rewards & HR Systems. 

You will spend your first 60 days listening, mapping, and diagnosing. Then you will build. You will own the full lifecycle of every automation, from workflow map to production deployment to handoff documentation, working closely with our Central Data team and Legal to ensure sensitive data is handled with the care it deserves. This role reports to the Senior Director, Total Rewards & HR Systems. 

What you’ll do: 

• Employee lifecycle automation: new hires, role changes, terminations, transfers, and leave. Eliminate the manual coordination that currently runs on emails and spreadsheets by building automated task orchestration with SLAs, escalation paths, and audit-ready logs. 
• Comp planning infrastructure hardening: access controls, versioning, approval workflows, and AI-assisted benchmarking across our SecureSheets environment. 
• Build a unified People analytics layer connecting ADP Workforce Now, Greenhouse, and Lattice into a governed data model that gives People leaders real workforce intelligence. 
• Performance and goals connectivity: build the data infrastructure that links performance data in Lattice to workforce decisions. 
• Spend your first 60 days embedded across every People sub-function, listening, mapping, and building a prioritized automation backlog that you own and execute against. 
• Establish logging, monitoring, and alerting infrastructure for all automations. Publish reusable modules to the Automation Hub. 
• Document all production automations to handoff-ready standard. Ensure every automation touching sensitive data has Legal sign-off and complies with HIPAA and PII governance requirements. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 5-8 years working with enterprise HR systems (ADP, Workday, SuccessFactors, or equivalent) at an integration or implementation level, not just as an end user. 
• Demonstrated experience building and deploying AI-assisted workflows in production. Not demos, not proofs of concept, but things that run. 
• Sound API integration skills: you have built RESTful integrations from scratch, handled auth and error states, and built things that do not break silently. 
• Real depth in access control design for sensitive data. Working knowledge of HIPAA requirements and hands-on experience implementing role-based access controls in systems handling PII. 
• Process thinking: you can take an undocumented, messy workflow and produce a clean system flow that exposes every failure mode before you write a line of code. 
• High agency. You do not need a fully scoped project list to operate. You find the work. 
• Experience with Greenhouse ATS at an API or integration level, preferred. 
• Background in comp planning tools or sales incentive software, preferred. 
• Familiarity with iPaaS platforms (Workato, Zapier, Boomi) in addition to direct API work, preferred. 
• Experience at a high-growth, operationally complex company (logistics, e-commerce, manufacturing), preferred. 

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.