Staff AI Engineer, Agentic AI Harness & Quality - Moveworks

ServiceNow · Full-time · Posted 1w ago

Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

We are looking for an experienced software engineer with expertise building AI-native product and platform to join us in expanding ServiceNow’s customer-facing agentic AI capabilities.

As a member of the Agentic AI Harness & Quality team, you will have all the tools of modern agentic AI engineering at your disposal, from frontier LLMs and tools to all the infrastructure needed to tune, evaluate, and serve AI agents in production. We are an eval-driven, data-centric team, and you will have the assistance of a world-class annotation team to build error-free, inclusive, and privacy-preserving datasets for tuning and evals.

You will push the envelope of AI performance in production, in every meaning of the word “performance”: not just accuracy and quality of outputs, but also latency, reliability, and capability of the end-to-end user-facing system as a whole. Successful AI engineers on the team are motivated to design and maintain high-performing compound AI systems.

Our team indexes on increasing our ability to move fast, solving challenging product and engineering challenges, and pushing the envelope of agent reliability and value provided to customers. Your work will impact our team’s core objective to build the highest-performing enterprise assistant platform the world has ever seen, in close collaboration with other functions within Moveworks and ServiceNow as a whole.

What you get to do in this role:

Apply software engineering and compound AI system engineering to create lasting value for all our customers
Drive quality in agent behavior, both in terms of increasing success rate at achieving goals set by end users and decreasing misbehavior in the customer business environment
Take on exciting and difficult challenges in AI harness engineering, such as agent cognitive architecture, eval benchmark creation, context engineering, generative UI, dynamic agent orchestration, multimodal I/O such as image and voice, multilinguality, conversational memory management, reasoning strategies, grounding and verifiability for generated text, deployment safety, and automatic harness optimization
Read, discuss, and build on the latest AI research and open-source repositories and models
Research and develop innovative, scalable and dynamic solutions to hard problems
Use your knowledge of machine learning fundamentals and LLMs to make improvements to the agentic harness and its AI components, evaluate them with small scale experiments and productionize your solutions at scale
Partner closely with web and chat platform engineering teams to turn harness investments into delightful user experiences that wow our customers

Qualifications

To be successful in this role you have:

Drive to ship product improvements with production-quality, fully unit-tested code and rigorously-evaluated updates to models, prompts, context curation code, or other tunable system components
Solid grasp of LLM and agent evaluation fundamentals, especially for agent action trajectories, generated text, and non-uniform sampling regimes
Attention to detail and high standard of data quality for eval datasets
Thoughtfulness about API contracts and implications of exposing a platform feature to a given type of stakeholder or end user
Readiness to hit the ground running in a Mac development environment, programming in Python and/or Golang with the assistance of coding agents
Familiarity with industry standard agent architectures and large language models
Critical reading skill to catch subtle “miscommunication bugs” in English-language agent instructions
Ability to fix miscommunication bugs with precise writing and evals
Desire to move fast with a high degree of ownership
Drive to ship product improvements with production-grade code
Strong appetite for continuous incremental wins and completing challenging projects fast
High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of agentic AI

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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