Samples Fulfillment Lead

SelectBlind's vision is to empower people to create spaces they can be proud of. We want to provide an exceptional customer experience that builds confidence with the most diverse selection of window coverings and helpful resources through the entire customer lifecycle. We are growing quickly and are looking for passionate people who want to join a team where they feel valued and where they can actively contribute to growing and building something meaningful. Our company DNA is founded on empowerment and compassion but also fun. We like to laugh. It’s just who we are.

Description
The Samples Department is a critical part of the customer experience at SelectBlinds. Sampling represents the first physical interaction customers have with our products, helping them make confident purchasing decisions. The Samples Fulfillment Lead is responsible for overseeing the day-to-day operation of the Samples Department, ensuring inventory accuracy, operational efficiency, team performance, and continuous process improvement. This role leads departmental staff, establishes priorities, manages inventory processes, and partners with cross-functional teams to deliver exceptional customer experience.

Skills/Requirements
•    Oversee daily sample operations, ensuring sample inventory is accurately received, stored, replenished, and distributed.
•    Develop and maintain inventory control processes that maximize inventory accuracy while minimizing stock shortages and excess inventory.
•    Establish departmental priorities and allocate resources to meet service level expectations and business demands.
•    Monitor inventory performance through regular audits, cycle counts, and reporting while investigating and resolving discrepancies.
•    Partner with Merchandising, Product Development, Purchasing, Customer Service, and Operations to ensure sample availability aligns with product launches and customer demand.
•    Identify operational bottlenecks and implement process improvements that increase efficiency, accuracy, and productivity.
•    Ensure work areas remain organized, safe, and compliant with company policies and warehouse best practices.
•    Develop standard operating procedures and train team members on inventory management processes and safety standards.
•    Monitor departmental metrics, analyze trends, and provide recommendations to improve operational performance.
•    Support continuous improvement initiatives and participate in cross-functional projects as assigned.

About SelectBlinds
SelectBlinds is a leader in DIY custom blinds. Our goal is to provide a friendly, relaxed online environment as an alternative to the aggressive showroom buying environments our competitors create. Our customers are homeowners who want high-quality, budget-friendly DIY window coverings that are as unique as they are. International brands, extensive showrooms, and large contracting firms all said ordering custom blinds online could never be simple or intuitive, but SelectBlinds is in the engineering solutions business. We have over 500,000 5-star reviews proving the naysayers wrong!