Infrastructure Operations Lead (Batam)

Note to candidates: this role is based out of Batam, Riau Islands

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets 

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About The Role

We are looking for an experienced Manager to take overall responsibility for the devices and infrastructure in our AI Data Center. The Infrastructure Operations Manager will ensure operational excellence, oversee personnel, maintain critical infrastructure, and meet client-driven SLA and KPI requirements.  Reporting to the Head of Infrastructure Operations, this role involves close collaboration with internal teams, clients, and external vendors. It also includes on-call duties and occasional travel to other sites as business needs arise.

What You'll be Doing

Site & Infrastructure Management

• Overall accountability for all devices, systems, and infrastructure at the data center.
• Ensure 24/7 operational reliability and optimal performance for high-performance AI workloads.
• Monitor and manage power, cooling, and environmental conditions, addressing any operational risks proactively.
• Oversee installation, configuration, and maintenance of HPC and GPU systems.

Team Leadership & Development

• Lead and mentor a team of engineers, technicians, and support staff.
• Provide training and guidance to junior staff, ensuring the team is equipped to manage site operations effectively.
• Plan and manage shift schedules to guarantee continuous coverage and on-call availability.

Client & Vendor Relations

• Serve as the primary POC for clients, providing regular reporting on site SLA and KPI’s
• Collaborate with vendors and contractors to manage procurement, repairs, and upgrades.
• Build and maintain strong relationships to ensure smooth operation and project delivery.

Inventory & Resource Management

• Manage spare parts inventory, ensuring sufficient stock levels to minimize downtime during repairs or upgrades.
• Track usage and coordinate procurement to avoid supply shortages.

Technical Expertise

• Maintain a strong working knowledge of HPC and GPU installations, including hardware configuration, network architecture, and performance optimization.
• Troubleshoot and resolve technical issues, escalating complex problems when necessary.
• Stay updated on emerging trends and technologies in AI and HPC infrastructure.

Operational Monitoring & Reporting

• Implement and manage tools to monitor data center performance and resource utilization.
• Prepare detailed reports for senior management and clients on performance metrics, downtime, and operational efficiency.
• Propose and implement improvements to enhance reliability, scalability, and cost-effectiveness.

About You

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience managing data centers, particularly in HPC and GPU environments.
• Proven leadership skills with experience managing and developing teams.
• Technical expertise in HPC, GPU deployment, and associated hardware/software solutions.
• Strong understanding of power, cooling, and environmental systems in data centers.
• Excellent client-facing communication and reporting skills.
• Experience with inventory and spare parts management.
• Strong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providers
• Strong communication skills in Bahasa Indonesia

Nice to Have:

• Certifications in data center management (e.g., CDCP, CDCS, or similar).
• Hands-on experience with NVIDIA GPUs, CUDA, and AI frameworks.
• Familiarity with hybrid cloud/HPC environments.

Work Environment & Requirements

• Based on-site at the data center with occasional travel to other locations as required.
• Participate in an on-call rotation to respond to urgent operational issues.
• Commitment to continuous learning to stay ahead of evolving technologies and standards.

What We Can Offer You

You’ll have the opportunity to help shape the operating standards behind a next-generation AI cloud platform, working on complex infrastructure challenges with real ownership and impact. This is a chance to play a meaningful role in scaling high-performance, sustainable data centre operations in a fast-moving environment.

Equal Opportunities Statement

At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities.  We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.