Infrastructure Operations Engineer (Narvik)

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets 

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About The Role

We’re looking for an Engineer that has good people, leadership & technical skills. 

• A technical expert responsible for ensuring the efficiency, reliability, and scalability of data centre infrastructure.
• You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. 
• You’re comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. 
• You have the understanding and skillset to grasp technical concepts and problems quickly
• You have strong analytical skills
• You’re a doer who is extremely organised and diligent
• You’re a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly 

What You'll be Doing

• Manage infrastructure projects, including installations & upgrades
• Shift-based work in our AI Datacenters
• Monitor and maintain critical systems like power, cooling, and network connectivity.
• Handle escalated customer support issues, providing solutions aligned with business SLA requirements
• Design and implement automation scripts and tools to optimize processes.
• Conduct root cause analysis for major incidents and recommend long-term fixes.
• Collaborate with cross-functional teams for capacity planning and infrastructure optimization.
• Flexibility to work shifts, respond to critical incidents during out of business hours, and be on-call as required.
• Ability to adapt to customer-driven demands, such as providing specialist support after core business hours
• Availability to travel to additional data centres and to assist with deployments, trouble shouting and operational tasks and attendance of supplier related training courses

About You

• 4+ years of experience in data centre environments as an operator, technician or engineer.
• Expertise in server administration, virtualization, and networking protocols.
• Familiarity with automation tools (e.g., Ansible, PowerShell, Python).
• Strong problem-solving and analytical skills.
• Advanced technical certifications

Nice to Have:

• Exposure to large scale Data Centre environments
• Hands-on server experience at a tech org
• A strong customer service ethic

What We Can Offer You

You’ll have the opportunity to help shape the operating standards behind a next-generation AI cloud platform, working on complex infrastructure challenges with real ownership and impact. This is a chance to play a meaningful role in scaling high-performance, sustainable data centre operations in a fast-moving environment.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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