Infrastructure Facilities Operations Engineer (Batam)

Note to candidates: this role is based out of Batam, Riau Islands

About Nscale

Nscale is taking on the hyperscalers by building a vertically integrated cloud built for AI. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.

As a Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do.

Infrastructure Facilities Operations Engineer (Batam)

The Infrastructure Facilities Operations Engineer is responsible for the operational performance, reliability, and compliance of all data centre facilities within Batam DC sites.

This role oversees power, cooling, mechanical & electrical (M&E) systems, environmental controls, life safety systems, and facility vendors. You will ensure sites operate at peak performance, meet uptime targets, and scale to support high-density AI workloads.

This is a strategic and hands-on leadership role requiring deep technical knowledge, operational rigor, and strong cross-functional collaboration.

What You'll Be Doing

Regional Facilities Operations Ownership

• Oversee day-to-day facilities operations across multiple regional sites
• Ensure continuous availability of critical infrastructure (UPS, generators, switchgear, chillers, CRAC/CRAH units, liquid cooling systems)
• Maintain uptime in line with SLA and business requirements
• Serve as regional escalation point for facility-related incidents

Reliability & Performance Management

• Drive improvements in uptime, resiliency, and energy efficiency
• Monitor key metrics (PUE, cooling efficiency, power utilization, capacity headroom)
• Lead root cause analysis (RCA) for facility incidents and implement corrective actions
• Ensure preventative maintenance programs are executed to global standards

Capacity & High-Density Readiness

• Partner with infrastructure and engineering teams to ensure facilities can support high-density GPU deployments
• Validate power and cooling capacity for expansion projects
• Support rack density optimization and liquid cooling strategies where applicable
• Oversee commissioning of new infrastructure and retrofits

Vendor & Contract Management

• Manage third-party facility vendors and maintenance contractors
• Oversee service contracts and ensure SLA adherence
• Conduct vendor performance reviews and drive continuous improvement
• Optimize regional facilities operating costs without compromising reliability

Compliance, Risk & Governance

• Ensure compliance with local regulatory requirements and safety standards
• Maintain audit readiness and documentation standards
• Lead health, safety, and environmental (HSE) adherence across sites
• Develop and maintain business continuity and disaster recovery readiness

About You

• Bachelor in Mechanical Engineering or Electrical Engineering
• 5+ years of experience in Data Centre Facilities operations or critical infrastructure management
• Experience in high-density AI/HPC workloads
• Strong knowledge of electrical and mechanical systems (UPS, generators, switchgear, cooling plants, CRAC/CRAH, liquid cooling)
• Experience in managing multi-site and regional operations
• Proven track record of maintaining high availability environments
• Strong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providers
• Strong communication skills in Bahasa Indonesia

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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