Therapist Enrollment Associate- Physical Therapy

How you will have an impact
Review therapist enrollment information and supporting documentation for completeness, accuracy, and compliance with payer requirements. Prepare, submit, and track standard enrollment applications, rosters, demographic updates, re-credentialing, and termination requests within established timelines. Validate provider and practice data, including NPI information, practice locations, tax details, and state licensure. Manage assigned enrollment files from submission through approval, conducting routine follow-ups with external insurance carriers. Identify and resolve standard enrollment barriers, escalating nonstandard or high-risk issues to Enrollment leadership. Enter, update, and maintain therapist, payer, clinic, and effective-date data in internal systems and databases. Maintain complete documentation of submissions, payer correspondence, status changes, and outstanding requirements. Communicate clearly and professionally with therapists, payers, partners, and internal teams to support timely enrollment completion. Collaborate cross-functionally with Credentialing, Onboarding, and Partner Success teams to deliver a seamless therapist activation experience. Monitor operational metrics, meet productivity standards, and contribute to continuous workflow and documentation improvements.

What Luna can offer you
Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy Supportive leadership with lots of opportunity for those who wish to grow alongside Luna Full-time remote position Paid Time Off with holiday pay 401(k) Medical, dental & vision on the first of the month following start date Company-paid life insurance, and much more!

What you can offer Luna
Typically requires less than one year of related experience in healthcare administration, credentialing, enrollment, or operational support. Strong organizational skills with meticulous attention to detail, accuracy, and data integrity. Excellent written and verbal communication skills for clear interaction with therapists, payers, and internal stakeholders. Ability to follow established procedures, prioritize tasks, and meet productivity and timeliness expectations. Proven problem-solving capabilities with the ability to identify routine barriers and know when to escalate complex issues. Comfortable working with internal databases, spreadsheets, and digital management systems. Ability to thrive in a fast-paced, remote team environment while maintaining accountability and operational excellence.