Sr. AI/ML Engineer

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Bangalore. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

We are seeking a Senior AI/ML Engineer to join the Edwin AI team. In this key role, you will design, build, and deploy AI-powered solutions that enhance observability, automation, and insights across LogicMonitor’s platform. You will be responsible for developing some NLP models, generative AI solutions, and AI-driven analytics that drive automation and efficiency. You will work closely with cross-functional teams, including product, engineering, and infrastructure teams, to integrate state-of-the-art AI models into LogicMonitor’s observability platform.

Here's a closer look at this key role:

• LLM & NLP-Powered Insights for Observability: Build and optimize large language model (LLM)-based solutions that generate human-readable incident reports, root cause explanations, and remediation suggestions. Leverage retrieval-augmented generation (RAG) to surface relevant documentation, logs, and knowledge base insights for IT teams.
• AI-Powered Search & Observability Context Awareness: Develop semantic search and context-aware retrieval solutions to help IT teams quickly find relevant data, logs, and metrics.
• Scalability & Deployment in Cloud Environments: Optimize AI models for real-time performance in distributed, cloud-native environments (AWS, GCP, Kubernetes, etc.).
• Collaboration & Thought Leadership: Work cross-functionally with platform engineers, product teams, and data scientists to align AI-driven features with customer needs.
• AI first attitude: Stay ahead of AI/ML advancements.

• 4-5 years of experience in AI/ML engineering, with a focus on generative AI, and AI-driven automation and NLP.
• Strong proficiency in Python, Java, or similar languages for AI model development and deployment.
• Hands-on experience with LLMs, RAG (Retrieval-Augmented Generation), and prompt engineering.
• Expertise in embedding-based search, semantic retrieval, and transformer models (e.g., OpenAI, Hugging Face).
• Experience with microservices, REST APIs, and cloud platforms (AWS, GCP, Kubernetes, Docker, etc.).
• Strong understanding of search algorithms, ranking techniques, and text clustering methods.
• Familiarity with observability, ITOps, or monitoring platforms is a plus.
• Strong problem-solving skills with the ability to drive innovation in AI-powered observability solutions.
• Excellent communication and collaboration skills, with experience working in cross-functional teams.

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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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