Fulfillment Operations Coordinator

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North America’s largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!

We are on the lookout for a Fulfillment Operations Coordinator in Markham Ontario, who shares our passion for Customer Obsession. In this dynamic role, you will balance your time between desk-based responsibilities—such as internal and external stakeholder meetings, ticket and email management, and Slack communications—with hands-on presence on the warehouse floor, overseeing projects and resolving operational escalations.

Role Details:

Salary: $55k-65k base

Location: Mon-Fri | 51 Mobis Drive, Markham, Ontario

Key Responsibilities:

• Responsible for the timely and satisfactory resolution of customer tickets requiring coordination of activities with the warehouse teams, including order fulfillment, inventory, storage and delivery;
• Serve as liaison between customer support, warehouse and account management teams to resolve customer inquiries (via phone, chat and email channels);
• Handle high priority and escalated customer orders;
• Maintain industry-leading client experience for merchants and end customers;
• Lead the project management of special projects including inventory counts, kitting, relabelling etc;
• Organize, prioritize and route ticket resolution tasks and activities to the right partners within the warehouse, customer support and account management teams;
• Providing updates to relevant parties (SLA’s, progress reports, escalations, etc.);
• Manage communications with merchants and customers through omnichannel service platform;
• Provide warehouse subject matter expertise to new merchants during implementation and onboarding process;
• Optimize existing customer resolution processes and documentation in warehouse, customer support and account management teams to improve the client experience;

 What We Are Looking For:

• Minimum of 2 years in a customer support or client experience;
• Minimum of 1 year of experience in warehousing operations and logistics;
• A bachelor's degree in business, supply chain management or equivalent professional experience;
• Familiarity with modern warehousing systems, practices and methods;
• Proficiency in inventory software, databases and systems;
• Strong organizational, prioritization and time management skills;
• Exceptional customer service mentality;
• Experience working in a fast-paced start-up to scale-up environment;
• Team player with excellent interpersonal skills;
• Experience in project management and/or sales role is a bonus;
• Proven cross-functional collaboration experience;
• Strong written & verbal communication skills;
• Familiarity with CRM platforms;
• Authorized to work in Canada for any employer.

We are looking to fill this position immediately.

We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.